000 00298nam a2200109Ia 4500
008 231109s9999 xx 000 0 und d
020 _a9781118076675
090 _aHF5415.5 2012
100 0 _aSPECTOR,ROBERT
245 0 0 _aTHE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE
260 _bJOHN WILEY & SONS
999 _c13720
_d13720